How We work

  1. Stage One: Client Request for Services

    • You may request a Quote for a service via the Contact Us page, by:
    • Client Manager will obtain clarifications from you on your requirements, where necessary.
    • Client Manager will send you a Quotation for confirmation of quotation for assignment.
  2. Stage Two: Team Selection

    • Client Manager will select Translator/Editor/Copy-writer and Proof-reader based on type of translation and availability to meet deadline.
    • Client Manager will brief the Translator/Editor/Copy-writer and Proof-reader on the assignment and prepare timeline for delivery.
  3. Stage Three: Provision of Services

    • Client Manager will project manage assignments from start to finish, including all communication with you and most importantly ensuring delivery of Service by agreed deadline.
    • Translator Editor/Copywriter will perform requested Services.
    • Client Manager will carry out quality assurance and send material to Proof-reader for review.
  4. Stage Four: Client Review

    • Once the translation is complete, soft copies are immediately available and sent to you by email for review.
    • Client Manager can address any queries or amendments where requested prior to confirming the final version of the material.
  5. Stage Five: Delivery

    • Client Manager will send you the final material.
    • Client Manager will follow up with you on satisfaction with the Services prior to closing the assignment.

Payment

  1. Locally

    • Individuals:
      • Invoice will be sent via PayPal or Client can visit our office for immediate settlement.
    • Companies:
      • Invoice will be sent from the company for settlement within (5) five days by Bank Transfer or Client representative can visit our office for immediate settlement.
    • Government Sector and Corporate Clients:
      • Invoice will be sent from the Company on a bi-monthly basis for settlement within (30) thirty days.
  2. Internationally:

    • Individuals:
      • Invoice will be sent via PayPal for immediate settlement.
    • Companies:
      • Invoice will be sent from the company for settlement within (5) five days by Bank Transfer.